Frequently Asked Questions
Q1 What is the opening hours of the Library?
You can check the opening hours @ Library Information page.
Q2 How can I check my loan records?
You can check your loan record by logging in to Library Portal > myAccount using your User ID and Password.
Q3 Do I have to pay for renewals and reservations?
No, renewals and reservations of Library items are free of charge.
Q4 How do I renew my loans?
Loans can be renewed at the Self-Check Machines, at the Information Services Counter, or via Library Portal.
Q5 How do I place a reservation?
Reservations can be placed only for items on loan and in-process via the Library Portal. Items with "On Order" and "Available" status cannot be reserved.
Q6 How do I cancel my library reservation?
Cancellation of reservations can be done via the Library Portal.
Q7 Can I authorise another person to collect my reserved item from the Library?
No, reserved items must be collected personally.
Q8 Can I still borrow new Library materials if I have not returned overdue items?
No. You are not allowed to borrow any Library materials unless the overdue items are returned and fines are cleared.
Q9 Where do I borrow/return the accompanying materials to books and media items?
You can borrow/return all accompanying materials at the Information Services Counter, Level 4.
Q10 How do I pay for my Library fines or materials which I lost?
Cashless payment is implemented for all payment of fines and lost materials. You can pay by NETS at the Counter or via AXS.
Q11 What must I do if I lose my staff, student or external membership card?
You are required to report to the Information Services Counter at Level 4. Staff on counter duty will assist you.
Q12 Can I sign up as a library member after I graduate?
Yes, you may like to subscribe to the Graduate Membership, with an annual subscription fee of S$21.40 (inclusive of GST). Please refer to the Library Portal for details.